Operations & Client Execution Specialist
Sales Operations Support · Workflow Coordination · CRM Support · Client Operations · Process Structuring
Supporting fast-growing startups through structured operations, client coordination, and reliable execution support.
Focused on remote-first teams and operational consistency.
About
Operations that keep teams moving.
I support fast-paced teams by coordinating client workflows, CRM execution, and structured operational processes that ensure consistent delivery.
My focus is client operations, workflow coordination, and execution support across the client lifecycle.
I work best in remote environments where clarity, responsiveness, and follow-through drive results.
Core Expertise
What I bring to a team.
Case Studies
Selected operational work.
PrimeFleet — Curated Executive Car Rental Platform
Improving executive mobility through structured booking and operations design for a verified, driver-assisted transport platform in Lagos.
Outcome
Delivered a working MVP with structured booking, payment, and admin workflows — replacing informal vendor coordination with a centralized trust layer.
Recovering a Lost Client Through Trust Rebuilding
Managed a client recovery case after a failed vehicle inspection damaged trust and nearly resulted in a lost sale.
Outcome
Recovered the client, completed a successful purchase, and generated future referrals through transparent communication and a better-qualified replacement.
Improving Deal Conversion Through Client Financing
Restructured a client purchase journey by coordinating the sale of an existing vehicle and managing the financing process to close a high-value deal.
Outcome
Closed a high-value vehicle transaction the client could not have completed upfront, with the old vehicle covering ~40% of the required down payment.
Operations Workflow Systems
Structured CRM, task execution, and onboarding workflows using HubSpot CRM, Jira, and Trello.
Outcome
Configured integrated workflow systems supporting pipeline visibility, onboarding coordination, task execution, and operational tracking across multiple platforms.
Experience
Where I've worked.
Auto Sales Consultant
Gapsoman Autos Nig Ltd·Fagba, Lagos, Nigeria
Coordinate end-to-end sales operations for high-value vehicle transactions, managing client lifecycle from inquiry through delivery.
Execution Highlights
- Managed daily client pipeline across WhatsApp, referrals, and social channels with structured follow-up workflows
- Coordinated vehicle inspections, documentation, logistics, and ownership transfer across multiple locations
- Supported financing coordination, trade-in structuring, and VIN verification to enable deal completion
Impact
- Supported 100+ completed vehicle transactions, including premium deals exceeding ₦50M
- Sustained 15–30 active inbound inquiries daily with consistent pipeline progression
- Drove repeat sales and referral opportunities through structured post-sale engagement and client recovery
Sales & Administrative Assistant
Halomedical Systems Limited·Port Harcourt, Rivers, Nigeria
Supported B2B sales and administrative operations for medical equipment distribution to government hospitals.
Execution Highlights
- Coordinated client communication, documentation, and proposal preparation for B2B procurement
- Assisted logistics coordination to ensure timely delivery to institutional clients
- Contributed to tender documentation and business proposals within structured procurement workflows
Impact
- Improved turnaround on proposal and documentation handoffs across procurement cycles
- Strengthened institutional client coordination through consistent follow-up and communication
- Built foundational exposure to institutional sales cycles and cross-functional operations
Tools & Systems
Certificates
Verified credentials.
HubSpot Sales Software Certification
HubSpot Academy
OnePageCRM Sales CRM Certification
OnePageCRM
Scrum Fundamentals Certified (SFC)
SCRUMstudy
Product Management Certification
TechCrush
Resume
Full professional background.
Paul Olatunji — Operations CV
Download my CV for full professional background and experience.
Contact
Get In Touch
Open to remote operations, client coordination, and CRM-focused roles with global SaaS startups. The fastest way to reach me is by email or LinkedIn.
Contact Me